Why LIV RV No Longer Permits 3rd Party Inspections On-Site

At LIV RV, we want to clarify an important point about third-party inspections. We do not prohibit customers from having their unit inspected. Customers are absolutely welcome to hire a third-party inspector if they choose. However, we do not allow third-party inspections to be performed on LIV RV property. This distinction is important.   Why Inspections Are Not Allowed on Our Premises   The reason for this policy is operational, safety-related, and practical. Our production facility is an active working environment, and outside inspections on-site create disruptions to factory operations. They require time and attention from our staff, often pull team members away from production responsibilities, and can slow down workflow in a way that impacts efficiency. Because demand for our units remains strong, it is important that we keep production moving as smoothly as possible.   In addition, on-site third-party inspections create unnecessary liability concerns. In the past, we have experienced situations where inspectors have caused damage, used improper methods, or made incorrect assessments based on tools or standards that did not apply to our product.   Examples of this include:  

• An inspector incorrectly reconnected a battery backwards and caused damage to electrical components that we had to replace.
• An inspector used a propane detection device that was not recognized as an industry-standard tool and claimed a propane leak existed when our proper equipment showed no leak. When asked if they knew anything about their detection device, they did not.
• An inspector concluded that a roof was not sealed simply because he did not see traditional silicone, even though the unit used LIV RV’s upgraded bonded and compression-based sealing system rather than conventional caulk-heavy methods.
• An inspector connected water without using a pressure regulator and blew out the plumbing in a unit that we had to replace.
• Inspectors have removed wheels for brake checks numerous times without properly following RVIA-standard retorque procedures afterward, which creates serious safety, compliance, and liability concerns.
• We have also seen inspectors very close to causing serious injury to themselves by not securing their ladders properly or by not paying proper attention to the edge when on top of a unit.

  What We Do Allow   To help customers feel confident in their purchase, LIV RV provides each customer with a complimentary night at a local campground. This gives customers the opportunity to use their unit in a real-world setting, become familiar with its systems, and ensure everything is functioning as expected.   During that time, customers are welcome to arrange for a third-party inspector to inspect the unit off-site if they would like. If an issue is identified during that process, the customer can bring the unit back to us and we will review the concern and address any warrantable item under the terms of the applicable warranty.   Our Goal   This policy is not about avoiding transparency or preventing customers from having peace of mind. It is about: preventing disruptions to factory operations, reducing liability for damage caused by third parties on-site, avoiding confusion caused by improper inspection methods or misunderstanding of LIV RV construction, and ensuring that any concerns are handled through the proper process.   LIV RV trailers are built differently than many traditional RVs, and not every outside inspector is familiar with our materials, construction methods, or sealing systems. For that reason, inspections performed on our premises have too often created avoidable problems rather than clarity.   We fully support a customer’s right to have their unit inspected. We simply require that any third-party inspection be done off-site, such as during the customer’s campground stay.   If concerns are found, we are here to help and will gladly review any applicable issue through our service and warranty process.